Overview
Managed Services » Overview
NetLogix provides a modular set of services through its NetLogix Network Operations Centers (NOC), redundantly collocated in San Diego-CA, Salida-CA, and Orlando-FL.
-
Network Monitoring
The primary differentiator in the NetLogix suite of network management services resides in the ability to proactively manage networks with carrier class performance.
Learn More -
Proactive Network Management
Simple network monitoring is the most basic step involved in operating a highly reliable and predictable network. However, proactively managing the network by constantly viewing device characteristics, trending, and performance is essential.
Learn More -
Field Operations
NetLogix offers a diverse set of field installation and maintenance services for wide area networks. We put our field operations through a rigorous training and education process prior to placing them in the field with clients or partners.
Learn More -
Managed Video
NetLogix offers different service levels depending upon our clients' needs. These can range from alerts integrated into network management services all the way to 24 x 7 live video monitoring.
Learn More
Staff Experience
The NetLogix team led the deployment and operation of some of the very first wireless network implementations in the world. NetLogix has leveraged its experience and industry relationships to architect a highly qualified, highly technical team with a strong focus on proactive customer care. Each member on staff is familiar with complex IP and RF engineering and troubleshooting.
Our Network Management Engineering staff is comprised of highly experienced individuals with extensive telecommunications infrastructure development and management qualifications. Members of the Network Management Team are required to have several years of experience in monitoring and managing various networking technologies and platforms that involve a strong focus on wireless broadband.
NetLogix offers technical expertise and strategic partnerships with the products and staff of industry leaders. The NetLogix support and engineering staff is certified with most big name wireless vendor's equipment. Committed to keeping on top, our staff maintains direct, open channels of communication with the senior technical staff of wireless equipment vendors.
Network Management Technology
The NetLogix Network Management Service Architecture (NNMSA) is designed to provide advanced monitoring and management capabilities that enable the comprehensive and timely identification of availability, performance, and capacity issues.
Customers receive access to a secure, web-based portal for visibility into network health and performance metrics in real-time. Each customer has the ability to generate custom reports at any given time.
Service Types & Service Levels
NetLogix defines its services by function and service level. Each type of service requires a different level of planning and support, which helps set proper expectations. Each service is offered in a modular format, which ensures that the appropriate set of services and their respective service level agreements are provided to each customer.